Description

Our Desktop Support Technicians support Microsoft server and Microsoft Desktops, network technologies, and provide escalation support. This includes the following:

• Monitor network performance, identify root-cause issues and resolve.
• Provide server, network and desktop/application support to clients and your team.
• Assist the team with specific client projects as required.

Position Overview

What you'll be doing as a Desktop Support Technician…..

• Support Microsoft Windows server, Apple, and network technologies.
• Management and troubleshooting of on premise and cloud environments.
• Maintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP issues and firewall/router issues).
• Monitor performance of Windows server and server applications, identify root-cause and resolve issues.
• Provide desktop and application support including line of business application support and hosted application support.
• Knowledge of mobile devices/phones/tablets (Android/IOS).
• Produce and maintain detailed technical and training documentation.
• Organize and execute desktop projects, ranging from 1 day – 2 weeks.
• Typical Week: 10% Windows server support, 70% desktop/app support, 10% network support, 5% training and 5% admin/meetings.

You are a great Desktop Support Technician candidate if you have.....

• 3 year(s) supporting current windows server and desktop technologies, and client/server applications in a Windows based network environment.

Specifics include:

• Microsoft Windows Server (latest OS) and Exchange Server (or enterprise mail systems).
• Active Directory, Group Policy.
• All current Microsoft Desktop Operating Systems.
• Proficient with Office 365 and SharePoint.
• Experience with LAN and WAN technology and firewalls a plus Such as SonicWall, Meraki, Fortinet, Cisco.
• Hands-on experience with Windows Server and Exchange, including maintenance and support.
• Having Microsoft Certified Professional Status, a plus.
• Strong communication skills both verbal and written.
• Excellent customer service skills.
• Valid driver’s license and insurance with reliable transportation. This position will require infrequent local travel.
• Drug-free and non-smoker. Smoking is prohibited at all client sites and MY CFL Tech offices.
• Flexibility to accommodate after-hours and weekend client and team member needs.
• Participation in a 1-week 24x7 on-call backup rotation, approximately every month.

Perks of working here as a Desktop Support Technician …..

• Focus on Work/Life Balance.
• We match 4% on your 401K.
• Paid Time Off Benefits - 2 weeks for your first year
• Comprehensive benefits package which includes paid life insurance and paid long term disability.
• Quarterly employee/family outings.
• Career path road mapping.
• Real Culture initiatives and recognition, not just pizza parties.
• 360-degree feedback. You talk, we listen.
• Mileage reimbursement.
• Super cool technology – virtual lab, paid certifications, and training days.

Additional Information:

• Valid driver’s license and insurance with reliable transportation. This position will require some in-frequent travel to the other client offices as needed.
• Applicant selected will be subject to a criminal, employment, credit, and motor vehicle background check.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Application Question(s):

• Do you have any experience working for an MSP/Multi-tenant environment?

Experience:

• Customer support: 4 years (Required)
• Windows: 4 years (Required)
• Microsoft Windows Server: 2 years (Required)

Work Location: In person